FREQUENTLY ASKED QUESTIONS
If you don’t see your questions answered here, please feel free to contact us.
How do I make a reservation?
To book your tour online, select the “Tours” tab from the menu and choose your departure location. Click the learn more button for the tour you would like to book to see the tour details. Once you have selected the tour you want, click the Book Now button on the top right of the tour details page.
To book your tour over the phone, you may contact us toll-free at (866) 438-6877 and (855) 458-7511 in Las Vegas. We are open daily from 6:00am – 9:00pm Mountain time.
What form of payments do you accept?
DETOURS accepts payment by any of the following credit cards: Visa, MasterCard, American Express, and Discover as well as cash, and traveler’s checks. Cash payment is available for single-day tours only, providing they do not include any third party tours such as helicopter flights, jeep tours, and train rides. If paying by cash or traveler’s check, a credit card is still required to hold and confirm a tour.
How much should I tip?
While any amount is appreciated, we recommend 10% – 20%.
When will my credit card be charged?
For single day tours, your credit card will be charged 48 hours prior to the departure of your tour. If you book a tour that departs within the next 48 hours, your credit card will be charged immediately. For overnight and multi-day tours, a $150 non-refundable deposit that goes toward the total tour amount is due upon lodging confirmation and the tour balance is due 7 days prior to tour departure. If you book an overnight or multi-day tour that departs within 7 days, your credit will be charge the full tour amount immediately.
How do I make a change in my reservation?
The best way to make a change to an existing reservation is to call our office toll-free at (866) 438-6877 or email [email protected] for Phoenix/Scottsdale departures and (855) 458-7511 or email [email protected] for Las Vegas departures. A minimum change fee of $25 per person may apply if changes are made within 48 hours of departure.
What if I need to cancel my tour?
Should you need to cancel your reservation, you must notify us 48 hours prior to the morning of the tour departure date for our day tours to receive a full refund. For overnight and multi-day tours, there is a 7 day cancellation policy for a full refund minus a $150 non-refundable deposit due at time of booking. This deposit will go towards the final tour cost.
What is the cancellation policy?
For single day tours, our cancellation policy is 48 hours prior to departure. Any single day tour reservation canceled within 48 hours of departure will be charged in full. For overnight and multi-day tours, our cancellation policy days is 7 days prior to departure. Any overnight or multi-day tour reservation canceled after confirmation will not be refunded the $150 deposit. Any overnight or multi-day tour reservation canceled within 7 days of departure will be charged the full tour amount.
What’s not included in the tour cost?
Guide gratuities, snacks, and any meals not mentioned in the tour description are not included in the tour cost. Gratuities are always appreciated!
Are kids allowed on your tours?
We don’t permit children under the age of 3 on our public tours. Children under 3 may be permitted on a private tour, please inquiry with our office for more information.
What are the lunch choices?
Depending on the tour, it can vary – you will always be able to order from a selection of choices off a menu. Please let us know ahead of time if you have any dietary restrictions.
Do you pick up and drop off from all hotels? What about private residences?
We pick up from most hotels in Phoenix, Scottsdale, Mesa and Tempe and most hotels on the Las Vegas Strip. If you are staying at a hotel outside of our pick up zone, at an Airbnb, or a private residence, please contact our office so we may find a suitable meet location that is closest to your area. We may pick up at a few select locations outside of our pick up zone for a $20 fee. Please call for more details.
What are your touring vehicles like? How many passengers do they carry?
Our tour vehicles have been customized by removing the bench seats and replacing them with 10 or 13 individual captain’s chairs. All of our vehicles have intercom systems, as your tour is fully narrated by a professional tour guide.
What if my group is larger than 13 passengers?
If your party exceeds 13 guests, please call our office for touring options using alternate transportation. DETOURS is able to accommodate up to 54 guests touring in a full-sized motor coach.
What if I’m running late for my pick-up?
Morning pick-up times are strategically scheduled. We recommend planning ahead and being at your pick-up location 5-10 minutes early. If you are running late, please call our office immediately. We will do our best to work with you.
What if I miss my pick-up?
We will work to get you on the next day’s tour, if available; however, additional fees may apply. Please call our office immediately if you miss your pick-up.
What if my flight was cancelled due to weather?
Customer service is so important to us. We’ll waive our cancellation policy for day tours if your flight was cancelled due to weather. For multi-day tours, DETOURS will waive the cancellation policy; however, fees may be levied from third party companies, such as hotels or side tours.
Do you run tours every day of the year?
Historically, we do not run tours on Thanksgiving Day or Christmas Day. Other than these two days, DETOURS operates tours daily, so long as weather conditions provide for safe touring and our minimum guest count has been met. If inclement weather is threatening a tour, a DETOURS agent will contact you to provide alternate options for your tour.
Do I need to bring a passport?
If you are visiting from outside the United States, we recommend having your passport with you at all times. Only for the Tombstone day tour departing from Phoenix are you required to bring your passport. This is due to the tour traveling close to the US/Mexico border and the chance of being stopped by Border Patrol. We always suggest you have your ID on you at all times regardless of which tour you are on.
Is smoking allowed on the trip?
All DETOURS vehicles are smoke-free. Smoking in our vehicles is NOT permitted.
Are any of your tour guides bilingual?
Yes! We have guides that speak Spanish, German and Japanese. Translators are also available in Italian, French, Chinese and Swedish. To request a bilingual guide, please contact our office.
Does DETOURS offer airport transfers?
Airport pick-ups are available for Platinum Tours only. Airport pick-ups and drop-offs cannot be guaranteed. Please call our office for more information: 866-438-6877.
How much luggage can I bring on the vehicle?
On day trips we recommend bringing no more than a day pack. On overnight tours, individual pieces of luggage must be kept to a maximum of 50 pounds. It is recommended to travel with a backpack or soft overnight bag with a small day pack for easy access to a wallet, camera, etc. If luggage exceeds vehicle storage, DETOURS reserves the right to freight excess luggage at passenger’s expense.
If you will be bringing any luggage on tour with you please notify DETOURS at the time of booking the quantity and dimensions of luggage.
What if I am prone to car sickness or have any other illness?
Please let us know at the time of booking that you are prone to car sickness or have any other injuries or illness. We can only make accommodations for this if we are aware of it prior to your tour departure. Please note that there is no assigned seating and seats may be rotated anytime during the tour.
What if I have a walker/wheelchair?
We can accommodate a folding walker or folding wheelchair. For any other type of medical equipment, please contact our office.
What if I leave something on the vehicle?
Please contact our office immediately. If the guest is still in the Phoenix metro or Las Vegas area, we can try to make arrangements to return the lost items. If the guest has already departed, DETOURS will mail items at the expense of the guest.